Frequently Asked Questions

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Purchase & Shipping

How can I purchase Philia products?

All Philia products are available through our official Amazon Store. Simply click the purchase button to be redirected to Amazon, where you can complete your order quickly and securely.
Shipping, returns, and after-sales support are handled directly by Amazon in accordance with the policies of your local Amazon marketplace.

How long does shipping take?

Shipping is handled directly by Amazon. Estimated delivery times are shown during checkout and may vary depending on the destination country, product availability, and the shipping option selected.
For returns, Amazon's return policy for the marketplace where your order was placed will apply.

Can I return my order?

Yes. If you purchased a Philia product on Amazon, you can request a return within 14 days of delivery directly through your Amazon account by following the return process for the marketplace where you placed your order.
Returns and any applicable refunds are handled by Amazon in accordance with the policies that apply to your order.

Materials & Design

Is the vegan leather truly free from animal-derived materials?

Yes. Philia products are made from high-quality vegan leather, a premium synthetic material designed to offer the look and feel of leather without using animal hide.
Our materials are free from animal-derived materials and provide a modern alternative to traditional leather, with a strong focus on quality, durability, and design.

Where is the bag made?

The Philia bag is designed and developed in Italy. Production is entrusted to carefully selected manufacturing partners chosen for their high quality standards and attention to detail.
The bag's design is officially registered with the Italian Patent and Trademark Office (UIBM) to protect its originality.

Product Care

How do I clean the bag?

For everyday cleaning, simply wipe the bag with a soft, slightly damp cloth. If needed, you can use a mild detergent, avoiding harsh cleaners, solvents, or abrasive products.
To help preserve its appearance over time, we recommend avoiding prolonged exposure to heat sources or direct sunlight.

How do I clean the collar and leash?

Simply wipe them with a soft, slightly damp cloth. If needed, you can use a mild detergent, avoiding harsh cleaners, solvents, or abrasive products.
With regular care, the materials will maintain their appearance and softness over time, even with frequent use.